Warranty Policy

Will the repair of my pen be billed?

In 2007, we’ve introduced a restricted warranty period. Our warranty applies three years for Waterman. Chance of 24 months extension online.
Repair is going to be included in our warranty if :

1. The defect is really a manufacturing defect and poor workmanship. It doesn’t cover accidental damage, misuse, “deterioration” or even the overhauling from the instrument.
2. If defective products came back by having an original placed and dated warranty document and/or evidence of purchase is going to be serviced, repaired or replaced totally free as lengthy because the warranty continues to be essentially.

When the repair doesn’t come under the warranty, we’ll give back an estimate for approval. If you don’t accept our quote, we won’t ask you for any handling or transport charges.

Fountain pen ink filling instructions

Fountain pen storage and cleaning recommendations

Nib exchange service

Pen repair process

Spare part supply

May I order any type of spares from you?
We don’t sell spares aside from front ends. All of our fountain pens models can be found in fine and medium nibs. In situation you want to purchase another nib size please determine the dimensions needed and phone us at SAS.Globalconsumerservice@newellco.com to place order.

We don’t sell caps or barrels for an additional reasons:

• The substitute from the needed cap or barrel may not be the only real repair needed.
• In situation pens aren’t black, we might experience color matching issues between your cap and also the barrel.
• All repair operations do have an overhaul which can be a pen cleaning, a mechanism check, way to obtain cartridge and convertor for fountain pens…

Shipment organization

How must i give back my pen for repair?
We all do suggest that you signal us your pen by Insured Mail, Federal Express or UPS to allow us to simply track your package.Please keep your tracking # inside your records to be able to check we have received your package.
Don’t send your pen in the original gift box but wrap it securely in bubble-wrap.

Other questions:
In situation these FAQ’s haven’t clarified the questions you have, don’t hesitate to make contact with us by e-mail at SAS.Globalconsumerservice@newellco.com.

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Source: www.waterman.com