Q. How can i find Pilot products?

Among areas, Pilot products are available nationwide in the outlets the following. Stationery stores, College bookstores and Crafts and arts stores also carry many Pilot products. A complete range of Pilot pencils and refills can be found on the website.

Drug, Grocery, Warehouse Club and Dollar Stores for example:

Office Super Stores for example:

Store Bought and Key Online Stores for example:

Commercial Office Product Dealers for example:

Q. What’s the Refund Policy for Products Purchased in your E-Commerce Site?

As your satisfaction is really a priority we all know that it’s sometimes essential to exchange or return a product. All products should be came back within thirty days of buy for reimbursement or substitute. Product should be in “as new” condition and become came back in original packaging.

Please go back to:

Pilot Corporation of the usa
Attn: E-Commerce Returns Department
3855 Regent Blvd
Jacksonville, FL 32224

Combined with the product, please range from the original packing list, the reason behind the return and if you need a substitute or refund. Please be aware this refund policy applies simply to merchandise purchased from the Pilot Pen site.

You will get credit within seven to ten working days. Shipping expenditure is not refundable.

Q. Does Pilot have eco-friendly / recycled products?

Yes! Pilot is proud to possess launched the very first pen produced from recycled water bottles, the newest B2P (Bottle-2-Pen) this year. The B2P product household is the world’s first type of pens (gel ink and ball point) produced from recycled bottles. Roughly two million plastic containers enter landfills every hour, and comprise near to 50% of recyclable waste 1 . B2P gel ink and ball point pens are manufactured from 89% and 83% plastic bottles correspondingly and also have a unique water bottle inspired design. All B2P pens write easily and also have vibrant ink and therefore are 100% refillable. Help write the following chapter for any cleaner planet with B2P.

A number of our other popular pen types can be found in eco-friendly options. To see an entire list, click the link. Additionally, a number of our popular pens could be refilled for ongoing use. Refilling products extends their helpful existence and reduces material waste, together with supplying an excellent value! It’s significantly less costly to refill a writing instrument than to purchase a replacement.

1 Schriever, Norm. “Plastic Water Bottles Causing Ton of injury to the Atmosphere..” . http://www.huffingtonpost.com/norm-schriever/publish_5218_b_3613577.html (utilized May 5, 2014).

Q. Which Pilot goods are Acidity-Free / Archival safe?

All Pilot G2 Gel Ink Pens along with other items that make use of the G2 refills in blue and black and white are Acidity-free and Archival safe, meaning their inks don’t contain any acidic chemicals that could speed the degeneration procedure for photos and documents. Acidity-free / Archival safe inks contain pH amounts of 7. or greater meaning they’re non-acidic.

Q. Which Pilot pens are dependable for writing checks (won’t enable check-washing)?

Our top recommendation is G2 in Black and white, together with any one of our Black and white pens in Ball Point or Gel ink pens.

Q. How do you process a tax free order?

On line as always, but don’t enter the transaction in those days. Fax your tax free certificate to Consumer Service at 904-996-2974. Or, you might email the certificate to ConsumerService@PilotPen.com. When your certificate continues to be processed, usually within a couple of days, you will get a notification that you might enter the transaction.

Q. Can there be latex within the grip from the pens? Can there be latex inside your erasers?

No. All Pilot pens have latex-free grips, and all sorts of mechanical pencils contain latex-free erasers.

Q. Which Pilot pens are water-resistant and/or water-proof?

While a number of our inks are highly water-resistant and won’t easily smear, none in our pens are 100% water-proof on every surface. Permanent markers are clearly probably the most water-resistant, adopted by Ball Point pens and advanced ink Ball Point pens since the ink is oil-based. Gel ink, which can be found in our G2 along with other gel lines, contain water in the base but continues to be water-resistant, while Moving Ball ink may be the least water-resistant.

Q. Is G2 Gel ink also present in other Pilot products?

Yes! A lot of it of G2, America’s #1 selling Gel pen, is really contained in a number of pen styles, which are refillable with G2 ink refills. Besides G2 included in this are:

• B2P Colors
• B2P Gel
• Dr. Grip Gel
• Dr. Grip Limited.
• G2 Limited

• G2 Pro
• G6
• G-Knock BeGreen
• Pilot MR Gel Roller

Q. How are Pilot’s pen point sizes defined?

For Gel Ink and Moving Ball Pens:

• .25mm = Hyper Fine
• .3mm = Micro Fine
• .38mm and .4mm = Ultra Fine
• .5mm = Extra Fine
• .7mm = Fine
• 1.0mm = Bold

For Ball Point Pens:

Q. How do you refill lead within my Pilot pencil?

Charge is substituted with taking out the cap on top of the pencil after which taking out the eraser. Insert two to three bits of lead previously. Switch the eraser and cap. Push the cap several occasions before the lead exits in the tip. Make sure to use .5mm and .7mm lead refills for that appropriate mechanical pencils.

Q. How do you refill my Dr. Grip 4+1

Grasp and switch the low area of the Dr. Grip 4+1 barrel left (counterclockwise). Grab among the refills within the pen and firmly pull it from the barrel. To insert the brand new refill in to the barrel, make certain the plastic finish from the refill is safely placed in to the port out of your removed refill. Firmly push the brand new refill in to the port. If your retracting color coded button is locked, simply select and click on another color coded button to retract.

To refill the mechanical pencil, (hold) depress the metal clip with one hands (around the metal clip) and pull the metal tip and plastic collar from the body from the obvious refill. Insert the right sized lead (two to three pieces) in to the obvious refill barrel. Once leads are placed, switch the mechanical pencil tip. Put the lower area of the barrel using the soft rubber grip go back over the refills and twist (clockwise) in to the barrel.

Q. How do you refill my Permanent or Jumbo Permanent marker?

Q. Exactly what do I actually do if I’ve got a product or design suggestion?

The development and research in our products is carried out by our parent company, Pilot Corporation of Japan.В For those who have an indicator or idea, please follow the link below and finish the merchandise Disclosure and Release form.В You might mail, fax or email this type to all of us, together with your idea, to Pilot Consumer Services for review.В В As warranted, it might be posted to Pilot Corporation of Japan for more review.

We thank you for input and enthusiasm for the products. Ought to be policy, Pilot Corporation of the usa doesn’t respond further to individual queries, nor will we discuss product information on a past, present or pending nature.

Pilot Consumer Services
Customer Support Manager
3855 Regent Blvd.
Jacksonville, FL 32224
ConsumerService@PilotPen.com
Fax: 904-996-2974
Jacksonville, FL 32224

Q. How do you refill my V Super Color and V Board Master markers?

Pilot’s markers may be easily refilled by using these instructions. To begin, hold pen within the upright position (with tip facing up). Unscrew tail cap and take away. Carefully remove empty cartridge. Insert new cartridge and push firmly into position, then screw around the tail cap tightly. Note: Don’t replace a cartridge if there’s still ink inside it. Our markers provide excellent value in the manner they may be refilled up 4 occasions before a complete substitute is required!

Q. What’s the Twin Pipe Feed System pointed out on V Super Color and V Board Master Products?

The Dual Pipe Feed Product is patented technology by Pilot that allows delivery of consistent color intensity from first word to last! The recently developed system utilizes two pipes along with a pad to make sure a reliable way to obtain ink towards the pen tip. One of these simple two pipes feeds a lot of it towards the pad section and yet another pipe feeds air towards the ink tank. The information functions just like a pen tip and regulates the availability of ink towards the tip.

Q. Which Pilot goods are thought to have indelible ink?

Indelible ink is understood to be ink that can’t be erased or washed away. All Pilot Permanent Markers, Creative Markers and Ball Point Pens are thought to possess indelible ink among writing and marking instruments.

Q. Which Pilot goods are suggested for writing on photos?

Our top recommendation may be the Pilot Extra Fine Permanent Marker or Pilot Super Color Fine Bullet point marker. Be certain to also employ proper photo protectors (polypropylene-based not PVC- or acetone-based) to best preserve your photos and writing.

Q. Are Pilot pens recyclable?

Pilot’s new B2P Bottle-2-Pen Gel Roller is made of plastic bottles (R-PET). Since it’s made from plastic already, your body of the pen can be put straight into regular recycling bins. Furthermore, most pen physiques are thought Type 5 recyclable plastic. However, all metal components and ink refills should be removed just before recycling. To learn more speak to your local recycling center.

Q. How do you operate my Disappearing Point pen?

• For Writing
• To reveal pen nib, press retracting knob until it clicks. This opens the shutter and extends and locks the nib into writing position.
• After Writing
• To retract nib, press retracting knob as instructed above. The nib will attract and also the shutter will close tightly regarding this.
• Filling with Ink Bottle
• With pen nib retracted, unscrew body.
• Take out nib/neck set up from pen cap.
• Using Ink Cartridge
• Remove nib/neck set up from barrel
• Replace cartridge cover from nib/neck set up. This might need a twisting/pulling action.
• Insert cartridge into position.
• Replace cartridge cover and insert nib/neck set up into pen cap.
• Screw both sides of pen body together again.
• Using Ripper tools
• Insert ripper tools into nib/neck set up.
• Dip nib into ink and twist ripper tools to attract ink into nib before the pen is filled.

IMPORTANT: Always remove pen holder in the body before refilling. Never dip the pen mind into the ink bottle – ink can get within the pen mind, disturbing the delivery mechanism.

Q. Why could my pen sometimes leak with an plane?

When utilizing many brands of liquid ink pens (including fountain pens and moving ball pens) with an plane, make sure to take away the cap with the purpose of the pen upward. This can alleviate most problems (leaks) that may occur because of cabin pressure.

Q. What’s the easiest method to clean and maintain my Fountain pen?

Fountain Pen Care & Cleaning

1. Your fountain pen will function better if cleaned every two several weeks with awesome water. Never clean a pen in serious trouble or alcohol. When the pen is actually dirty, make use of a solution of two-thirds cold water and something-third dishwashing soap. Shake out any excess water and dry nib having a soft cloth.
2. Knowing you won’t be making use of your pen for any month or longer, fix it by flushing with cold water.
3. Make sure to cap the pen correctly. Contain the pen upright and put the cap on the top from it. Don’t drop the pen in to the cap, or else you may finish track of ink within the cap.
4. If you’re traveling by plane, either fill your pen completely, or let it rest empty. Always uncap the pen using the tip pointed upward. An abrupt alternation in cabin pressure could cause any pen to leak if you do not follow this rule.
5. Always use a pen situation for transporting your pen(s). This can safeguard the conclusion from scratches or nicks.

Q. Exactly what do I actually do if my fountain pen stops writing correctly?

Fountain Pen Repair

Before delivering inside a fountain pen for repair for skipping, try the next easy steps:

1. Should you normally use cartridges, place in your ripper tools (make certain it’s placed tightly) and clean the pen having a solution of two-thirds cold water and something-third non-sudsing household ammonia. With regard to added “dirty” pens, fill the pen using the solution and allow the nib section soak overnight within the solution. To wash, just fill the pen and empty several occasions using the cleaning solution, then stick to the same procedure with cold water only.
2. Talk to your filling instructions you might not be clogging your gutters pen correctly. For instance, make sure to “bleed out” three drops of ink when filling an airplane pilot Disadvantage-50 ripper tools (piston ripper tools).
3. If you’re writing on chemically coated paper which has a clever feel, wipe the pen point having a soft microfiber cloth (not facial tissue) and check out writing again. In case your pen still skips, consider using a different paper to obtain the ink flowing
4. In case your pen skips around the lower stroke and also the point spreads in the tip and/or has separated in the black feed underneath, the nib is ‘sprung’ or even the nib’s finish is misaligned. Attempt to lighten your discuss the pen. When the pen still skips, you will have to possess the nib reworked or replaced.

Note:Many writing pads of recycled or coated paper aren’t truly appropriate for fountain pens

Q. Can using oil-based and/or permanent inks clog the nib on fountain pens?

Yes. We advise only using Pilot-branded water-based fountain pen ink. Oil-based and permanent inks may permanently clog and damage fountain pen nibs.

Q. How do i remove ink stains?

Most ink stains can be taken off using the following products:

• Motsenbocker’s Lift Off #3 – Pen, Ink and Marker Graffiti Remover

• (800) 346-1633, x110 – Liftoffinc.com

Amodex Stain Remover –

(877) 866-1255 – Amodexink.com

Lifter-1

(800) 543-8371 – Lifter1.com

Q. Exactly what do I actually do if ink from the Pilot method is accidentally ingested?

While nearly all Pilot inks are thought safe and non-toxic, speak to your local poison control and/or family physician immediately for more guidance.

Q. How do i get the MSDS sheet for your products?

Please email Pilot Customer Support by hitting the “contact us” link.

Q. What’s the Pilot Perfection Guarantee?

Pilot guarantees all its products*. If you’re not pleased with the performance associated with a Pilot product, return the merchandise, postage compensated, and we’ll change it totally free having a comparable product.

*Pilot Fine Writing and Namiki product purchases are handled by another warranty that’s specific to individuals products. Please make reference to the next product listing for your benefit.

• Lifetime: Emperor, Yukari Royale, Yukari, Nippon Art
• three years: Sterling, Justus 95, Falcon, Fermo, Disappearing Point
• 12 months: Custom 823, Custom 912, Custom 74, Heritage, Stargazer, Stanza, Ageless, Prera, Dark night, Axiom

Within the U.S., please return all product to:
Pilot Corporation of the usa
Customer Support Manager
3855 Regent Blvd
Jacksonville, FL 32224

Q. Exactly what do I actually do if I am getting an issue with my Pilot Rebate?

To help with tracking and standing of the rebate by mail in order to report issues, visit: www.rewardsbymail.com

To acquire more information,
Contact Pilot Pen Customer Support

Email: consumerservice@pilotpen.com
Telephone Number: (904) 565-7600

Q. What exactly are Pilot’s business hrs?

Monday – Friday, 7:30am – 3:30pm Eastern Standard Time

Q. What exactly are your web Order Security & Online privacy policies?

Your security and privacy are essential to all of us. All orders are processed via a secure online checkout system, which employs 128 bit strong file encryption in your charge card information along with other private data.

We can’t sell your customer information to the 3rd party. We know the significance of customer privacy and stand against mix-selling of e-mail lists between companies. We discover this practice highly dishonest.

Q. So How Exactly Does my order ship?

All orders over $4.99 is going to be processed with free ground shipping. We’ll ship the transaction via UPS and also the US Postal Service, with respect to the package weight and size, insured value, etc.

Q. So how exactly does my order ship?

Most orders is going to be processed and shipped within two working days. In case your shipping address differs from your billing address, your data will have to be verified together with your charge card company, which could delay shipment. You’ll instantly be e-mailed a purchase confirmation, typically inside a couple of minutes of purchase. Additionally, you will be e-mailed whenever your order ships which e-mail includes your tracking information.

Q. Would you ship worldwide?

Pilot Corporation of the usa only ships to U.S. territories. To locate Pilot products in your area, visit www.PilotPen.com and choose your country of residence.

Q. How could I recieve my pens personalized?

Check out our Personalized Pens section to personalize and order.

Q. So what can I placed on my personalized pens?

Up to three lines of text or upload any image out of your company emblem to some picture*

*You’ll want all appriopriate copyrights or permissions for personalized orders
See our Legal Notice for more details.

Q. How do you really personalize my pen?

Start at our Personalized Pens section

• Step One Here you need to choose a specific pen to begin, you are able to improve your selection later.
• Step Two Here’s where one can start personalizing and obtain an active preview of methods it’ll check out your pen.

• Text & Icon

Enter as much as 3 lines of text (some pens will support less).
Select our custom fonts, choose alignment, and select from our pre-approved colors for the greatest searching print possible.
Optionally, you are able to pick from our library well over 200 icons to put across the right or left side of the text

Upload your image*. The look should be a rasterized/bitmap file, such things as .png & .digital/.jpeg
The personalizer will attempt it is best to determine emblem colors an permit you to edit the colours to find the best print possible.
When the personalizer could determine the emblem colors an “Edit Emblem Colors” button can look
To edit one, click on the “Edit Emblem Colors” button, select your original color around the left-hands side as well as your new choice around the right-hands side
The very first option around the right-hands side is transparent to let you help make your background (or any color) transparent.

Step Three Enter preferred quantity for tier-prices, read and agree your application at the discretion*

*See our Legal Notice for more details.

Q. Can One print a black emblem onto a black pen or perhaps a white-colored emblem onto a white-colored pen?

Our quality printing team should check this out contact you if this sounds like posted however, the internet personalizer will be able to assist you to.

Should you have only one-matching or similar color emblem for your preferred pen, upload it and you can edit the colour online to our pre-approved for the greatest searching print possible.

See Q. How do you really personalize my pen? for more information.

Q. My emblem is encircled with a big white-colored box, will that print too?

Our quality printing team should check this out contact you if this sounds like posted however, the internet personalizer will be able to assist you to.

We print in white-colored so extra white-colored inside your emblem and preview will finish up printing.

The internet personalizer should permit you to edit the emblem color and hang the white-colored (or any color) to transparent.

Source: pilotpen.us

Fountain Pen Filling Systems